Because our roots are in ultrasound service, we understand the urgency and know that our exceptional 24/7 ultrasound technical support comes down to three things:

    1. The expertise to quickly solve the problem
    2. The people and resources to respond immediately
    3. No annoying telephone automated menus

When you call us, you reach a dedicated ultrasound technical support engineer. Their role at MXR is to focus on your needs, answer your questions, and make sure you are completely satisfied with our support. You will not be stuck in any automated phone trees; you will always speak with a real member of our ultrasound support crew.

We structure our phone, e-mail, and FaceTime technical support this way because we know how important it is to minimize your ultrasound machines’ downtime when something does go awry. Customers know that when a technical issue arises with their ultrasound systems, peripherals or probes, we are a fast phone call away with 24/7 expert support to help troubleshoot the problem or arrange for an onsite service engineer, a replacement part or an overnight hero kit. Our expansive Technology and Logistics facility is fully stocked with the essential ultrasound products commonly needed. We train our technology engineers to ensure every system, part, probe, and peripheral we carry goes through our Quality Assurance 360º process for evaluation, repair, reconditioning and test. And we train our customer service team to ensure we ship the right part the first time and you are up-and-running quickly.

Our ultrasound technical support team provides a pivotal link with customers and is part of the core value we deliver. MXR’s 24/7 technical support works synergistically with our ultrasound products, service plans, and training. So, when we tell our customers to expect perfection, they know we can deliver on the promise—day-in and day-out.

Via phone at (866)900-9404, HIPAA compliant Facetime, or email—24/7/365.

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