Our dedicated service engineers are trained on all major makes and models and are equipped to complete repairs as quickly as possible. By adhering to our First Time FixTM philosophy we repair your system on the first visit 90% of the time. This First Time FixTM rate is the highest in the industry. This is accomplished by:
- The most advanced training available
- Comprehensive tools and test equipment
- The support of internal repair and technical support engineers
- Extensive system backups, service history and configurations
- Vast inventory of Quality Assurance 360⁰ Certified parts
- The most extensive preventative maintenance process in the industry
We offer multiple service programs to meet your needs and your budget. We can also create a custom program just for you. The heart of all service programs are our Preventative Maintenance process which not only assures your system is performing optimally but also meets all accreditation organizations’ standards such as: Accreditation Certified (AC), Intersocietal Accreditation Commission (IAC), the American Institute of Ultrasound in Medicine (AIUM), Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and Centers for Medicaid and Medicare Services (CMS) requirements.
| 12 Month Program | Platinum: Total Care Program | Gold: Managed Care Parts & Probes Option | Silver: Managed Care Labor and Travel Option | Bronze: Basic Care Accreditation Option | Copper: Basic Care Non Accreditation |
|---|---|---|---|---|---|
| Recommended for facilities that value.. | Fixed Budget for all ultrasound expenses | Facilities who have ultrasound-trained Clinical Engineers | Facilities looking to manage travel costs | Accredited imaging departments with minimal service events | Non-Accredited imaging departments, lowest upfront cost |
| Preventative Maintenance | Two accrediting institution compliant PMs | One accrediting institution compliant PM | One accrediting institution compliant PM | Two accrediting institution compliant PMs | One basic PM |
| Discounted Parts | INCLUDED FREE, All contracted parts | INCLUDED FREE, All contracted parts | 10% off on all parts | 10% off on all parts | 5% off on all parts |
| Technical Support | FREE 24/7 phone, webchat, facetime | FREE 24/7 phone, webchat, facetime | FREE 24/7 phone, webchat, facetime | FREE 24/7 phone, webchat, facetime | FREE 24/7 phone, webchat, facetime |
| Discounted Labor & Travel | INCLUDED FREE 7am to 5pm | Discounted Rate | INCLUDED FREE 7AM-5PM | Discounted rate | Discounted rate |
*The Pre-Paid VIP PM includes parts and labor for your annual PM. If we spot a need for repair while conducting the PM, we will discuss it with you that day. Upon your authorization, we will repair that system at 10% off parts, labor & travel as long as repair is ordered that day.
