Our dedicated service engineers are trained on all major makes and models and are equipped to complete repairs as quickly as possible.
We offer multiple service programs to meet your needs and your budget. We can also create a custom program just for you. The heart of all service programs are our Preventative Maintenance process which assures your system is performing optimally. If your facility requires your PMs meet accreditation standards such as Accreditation Certified (AC), Intersocietal Accreditation Commission (IAC), the American Institute of Ultrasound in Medicine (AIUM), Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and Centers for Medicaid and Medicare Services (CMS) requirements, we also perform Accredited PMs at an additional cost.
| 12 Month Program | Platinum: Total Care Program | Bronze Plus: Includes one service call per system | Bronze: Basic Care | Copper Plus: Includes one service call per system | Copper: Basic Care |
|---|---|---|---|---|---|
| Recommended for facilities that value.. | Fixed Budget for all ultrasound expenses | Protection for one (1) service event | Minimal service events | Low upfront cost plus one (1) service event | Lowest upfront cost |
| Preventative Maintenance* | Two (2) Basic PMs | Two (2) Basic PMs | Two (2) Basic PMs | One (1) Basic PM | One (1) Basic PM |
| Discounted Parts & Probes | INCLUDED FREE, All contracted parts | 10% off on all parts and probes | 10% off on all parts and probes | 5% off on all parts and probes | 5% off on all parts and probes |
| Technical Support | FREE 24/7 phone, webchat, facetime | FREE 24/7 phone, webchat, facetime | FREE 24/7 phone, webchat, facetime | FREE 24/7 phone, webchat, facetime | FREE 24/7 phone, webchat, facetime |
| Discounted Labor & Travel | INCLUDED FREE 7am to 5pm | Discounted Rate 7am to 5pm | Discounted Rate 7am to 5pm | Discounted Rate 7am to 5pm | Discounted Rate 7am to 5pm |
*Add $200 to any plan to convert Basic PMs to Accredited PMs.
