Predict and Prepare Part I
Being a Cub Scout and then Boy Scout, I was always taught to “be prepared.” When customer satisfaction, revenue and, most importantly, patient outcomes are … Read more
Predict and Prepare, Part II
Last month’s column discussed how to mitigate downtime and repair costs by predicting and preparing. This month, I would like to apply the principle to … Read more
Is Your First-Time-Fix Rate Destroying Your Credibility?
Regardless of whether your company repairs tractor tires or nuclear reactors, you want to keep this number high to inspire customer confidence and stay profitable. … Read more
Servicing GE Ultrasound Systems
GE currently manufactures well over a dozen ultrasound systems to fit nearly every market and price point imaginable and occupy top billing in some of … Read more
Ultrasound Service Inequality
Just this morning I was discussing a potential client with a team member who stated a prospective customer was currently being serviced by an organization … Read more