Predict and Prepare Part I

Being a Cub Scout and then Boy Scout, I was always taught to “be prepared.” When customer satisfaction, revenue and, most importantly, patient outcomes are … Read more

Predict and Prepare, Part II

Last month’s column discussed how to mitigate downtime and repair costs by predicting and preparing. This month, I would like to apply the principle to … Read more

Is Your First-Time-Fix Rate Destroying Your Credibility?

Regardless of whether your company repairs tractor tires or nuclear reactors, you want to keep this number high to inspire customer confidence and stay profitable. … Read more

Servicing GE Ultrasound Systems

GE currently manufactures well over a dozen ultrasound systems to fit nearly every market and price point imaginable and occupy top billing in some of … Read more

Ultrasound Service Inequality

Just this morning I was discussing a potential client with a team member who stated a prospective customer was currently being serviced by an organization … Read more

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